Call Centre Services

IT-EM also provides call centre solutions for any industry, ensuring that all your call centre needs are taken care of by our trained professionals. Our dedicated team is well equipped to deal with all your inbound and outbound call centre requirements.

Outbound Call Centre
  • Our agents will find and generate sales leads and provide all follow-up
  • All event-related follow-up is done by our agents, e.g. RSVPs, bounce backs, no responses, etc.
  • Evaluation forms are followed up on and captured, saving you the trouble of wafting through mounds of paper.
Inbound Call Centre
Whatever your inbound call centre requirement, IT-EM has the solution, providing you with:
  • A personalised call centre number
  • Professional, trained agents dedicated exclusively to you
  • After-hours mailbox
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